What is intelligent document processing?

Intelligent document processing uses technologies such as OCR, automated indexing, data extraction, and validation to convert large volumes of paper or digital documents into searchable, structured information.

How can intelligent document processing support regulatory compliance?

Intelligent document processing helps organisations locate, extract, and validate critical information across large document archives, supporting faster regulatory reviews, improved audit control, and reduced reliance on manual document checking.

How can banks analyse large volumes of customer records?

Banks can analyse large volumes of customer records by using document scanning, OCR, automated data extraction, indexing, and secure digital workflows to identify key customer information across structured and unstructured documents.

What are the benefits of automated document data extraction?

Automated document data extraction reduces manual review, improves processing speed, supports more accurate information retrieval, and helps organisations manage high-volume records more efficiently.

Why is manual document review difficult for large records projects?

Manual document review becomes difficult when organisations need to process millions of pages within strict deadlines. It is time-consuming, resource-intensive, and can make it harder to identify important information quickly and consistently.

Case study:

How a Leading Irish Bank Used Intelligent Document Processing to Analyse 15 Million Records

A major Irish bank partnered with Kefron to analyse over 15 million customer records, using intelligent document processing to identify critical information and meet regulatory deadlines.

Product:

Banking Services

Industry:

Banking & Financial Services

Region:

Ireland

Requirement:

Regulatory Compliance Review

Volume Delivered:

15+ Million Pages

Objective

Automated Customer Information Identification

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15+ million pages digitised and analysed

Project delivered within 15 weeks

Regulatory compliance deadlines achieved

CASE STUDIES:

What Banking Leaders Can Learn From This Project

This project demonstrates how intelligent document processing helps financial institutions analyse large volumes of records, identify key customer information, and meet regulatory deadlines without manual review.

The solution delivered against the objective, namely to digitise in excess of 15 million pages of diverse paper documents and correctly identify customer information that required further investigation.

THE CHALLENGE:

Identifying Customer Information Across 15 Million Records

A major Irish bank was required to digitally extract customer information from paper records held in secure storage. The project was driven by the Irish Financial Services Regulatory Authority, which had issued a tight deadline for the information to be made available.

The following challenges arose:

Customer details were available on paper only, with limited structured digital information available
The quality of paper documents and printing varied considerably
The style of wording and semantics relating to the information varied over time
Files contained large volumes of surplus information that needed to be reviewed to locate the required data
More than 15 million pages of structured and unstructured content required processing

The bank needed a solution capable of performing large-scale document digitisation and document data extraction while maintaining accuracy and meeting strict timelines.

THE SOLUTION:

Intelligent Document Processing and Automated Data Extraction

Due to the scale of the project, manual document review was not feasible.

Kefron combined its technical expertise, project management capabilities, and Kofax Transformation technology to deliver an intelligent document processing solution capable of high-speed document digitisation and automated indexing.

The solution included:

High-volume scanning and digitisation of paper records
Automated document processing and indexing
Advanced document data extraction technology
OCR optimisation and image enhancement using Kofax VRS
Quality control through systematic sampling and validation
Manual verification of low-confidence data fields
Secure delivery of extracted information through an ISO 27001 hosted ECM platform

The project team scaled to more than 150 people at peak delivery, enabling document scanning, validation, and workflow development to run in parallel.

THE RESULTS:

Delivering Compliance Through Automated Document Processing

Following an initial discovery and pilot exercise completed in less than one week, the project moved rapidly into production.

The solution delivered:

Digitisation of more than 15 million pages of customer records
Automated identification of customer information requiring further investigation
Accurate extraction from structured and unstructured documents
Project delivery within 15 weeks from planning to completion
Delivery on time and within budget
Secure access to customer-level information for authorised users

Through intelligent document processing and automated document data extraction, the bank was able to meet regulatory requirements while gaining greater visibility into customer information across its archive.

Why Intelligent Document Processing Matters

This project shows how organisations can use intelligent document processing to transform large-scale records analysis and compliance initiatives. It matters if you need to:

Process millions of paper records efficiently

Improve compliance and regulatory reporting

Reduce reliance on manual document review

Accelerate access to critical business information

Explore Banking Support Services

From deed management and securities validation to customer contact and operational support, Kefron helps financial institutions streamline complex processes while maintaining full compliance and audit control.

Financial & Banking Support Services

See How Intelligent Document Processing Could Work for Your Organisation

Transform large volumes of paper records into searchable digital information, improve compliance outcomes, and reduce manual document review through intelligent document processing.

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Frequently asked questions:

What is deed management in banking?

Deed management is the process of securely storing, tracking, validating, and returning mortgage and property-related documents throughout their lifecycle. Effective deed management helps financial institutions maintain compliance, reduce risk, and ensure customers receive documents when loans are redeemed.

How do banks manage legacy mortgage deed files?

Banks typically manage legacy mortgage deed files through a combination of secure storage, document validation, customer contact programmes, and controlled document return processes. Specialist deed management services help institutions identify files that can be returned, retained, or securely destroyed.

How do banks verify mortgage discharge documentation?

Banks verify mortgage discharge documentation by reviewing deed files and confirming that all property interests have been correctly discharged through the appropriate land registration authority. This process helps ensure that customers receive complete and accurate documentation when mortgages are redeemed.

What challenges do banks face when returning historical deed files?

Common challenges include incomplete customer contact details, validating ownership documentation, confirming discharge status, and managing large volumes of archived files. Structureddeed management processes help banks return documents securely while maintaining full audit trails.

How can banks contact customers about legacy mortgage records?

Banks use a combination of database validation, mail campaigns, telephone contact, and secure customer communications to reconnect with customers regarding legacy mortgage records and deed file returns. Maintaining a detailed audit trail is essential throughout the process.

Why is deed management important for regulatory compliance?

Deed management supports regulatory compliance by ensuring property documentation is accurately maintained, mortgage interests are correctly discharged, and document handling processes are fully traceable. This reduces operational risk and improves governance across banking operations.

How can banks improve customer contact for legacy records projects?

Banks can improve customer contact for legacy records projects through a structured approach that combines database management, mail campaigns, telephone outreach, and audit tracking. This helps maximise customer engagement while ensuring all communications are recorded and compliant.

What are the benefits of outsourcing deed management services?

Outsourcing deed management services gives financial institutions access to specialist expertise, secure document handling processes, customer contact support, and scalable operational resources. This helps organisations complete large-scale deed review and return programmes more efficiently while maintaining compliance and governance standards.

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