Overview
Receiving Mail from 15 Countries
Confidential & Sensitive Material
Streamline buyer’s journey
Testimonials
Service has always been exemplary. There’s always been a very good relationship between both parties. We have been lucky enough to have 2 stand out performers from Kefron in terms of Dunja and Natalija.”
Hereward Turley
DFS’ Director of EMEA Operations
Our goal is on delivering the best experience to our customer. One of the key things for our customers is that we send them a copy of their contract quickly and most importantly securely.
Kefron delivers on this goal.”
Hereward Turley
DFS’ Director of EMEA Operations
It’s all about where the best cost of delivering this is and for DFS that’s most definitely Kefron. We need a trusted partner who we can work with and we see Kefron as an integral, trusted partner.”
Hereward Turley
DFS’ Director of EMEA Operations
We’ve built the trust, built the collaboration, built the relationship, and performance is excellent. We don’t need to seek other options. There is no level of dissatisfaction, and pricing is competitive.”
Hereward Turley
DFS’ Director of EMEA Operations
Seamless Mail Management and Secure Document Storage
Challenge
DFS aimed to concentrate on core operations while seeking a reliable partner to handle comprehensive mail management, ensuring confidentiality and integrity across various business functions.
Dell also needed secure storage and destruction solutions for their hardcopies to comply with GDPR. Recognising the high cost and space requirements for onsite storage, they opted for specialised external document storage solutions.
Solution
Kefron took over DFS’ mail management with a dedicated worker handling their post processing and scanning. The crux of this process was the prompt scanning and uploading of contracts within 7 days of receipt.
As DFS grew, document storage was outsourced to Kefron. Contracts had to be stored for five years prior to complete destruction to prevent GDPR breaches. After visiting Kefron’s ISO-certified record centre, DFS appointed Kefron as their document management provider.
Outcome
DFS has consistently enjoyed high-quality services from Kefron, with regular reviews to ensure the maintenance of KPIs and SLAs. Their reliable and secure handling of contracts enhances the customer experience. DFS values the excellent performance, competitive pricing, and trusted partnership with Kefron, which negates the need for seeking other options. This successful collaboration has resulted in mutual growth and satisfaction.
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