Overview
25,000 Registered doctors
Remote access to physical mail
3000 Files Processed in 3 Months
Testimonials
The combination of the post and record management really helped make everything as smooth as could be during the transition to fully remote working. Kefron collected, categorised, scanned, updated the document management system and all of our contacts on it.”
Sarah Howard
Data Protection Officer and Information Governance Manager
Medical Council
Kefron provided training on new feature for all of our new staff, taking us through the scan-back process, working with us and our share files system.”
Sarah Howard
Data Protection Officer and Information Governance Manager
Medical Council
Just knowing that Kefron has specialised staff in dedicated teams that are able to come in and support our processes is really helpful. We had assurance that everything was really secure, we know who had access.”
Sarah Howard
Data Protection Officer and Information Governance Manager
Medical Council
Managing Physical Mail Remotely
Challenge
With staff working remotely, physical mail volumes rising, and processing times increasing, staff were overwhelmed by the sudden changes. This unexpected problem led to the question: How do we manage physical mail remotely without affecting productivity?
Through Kefron’s innovative technology, the Medical Council experienced a seamless transition to managing physical mail remotely.
Solution
A Digital Mail Room Solution was established to fulfil the needs of the Medical Council. All incoming mail was routed to a PO box and redirected to Kefron, where our scanning team would systematically process each document, categorising them according to the parameters set by the Medical Council. This ensured that the relevant department was receiving the appropriate mail. The documents were then securely uploaded to the Medical Council’s database.
Outcome
Kefron’s extensive experience in delivering a digital mailroom solution enabled them to proactively address any potential issues prior to the start of the project, thus optimizing the speed and accuracy of the process. This enabled the council to streamline the management of incoming mail, and ensured that all captured data was handled with the utmost care and proficiency.
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