Overview
34,500 Homes
76,000 Customers
140 Housing Benefit Schedules per Month
Testimonials
Kefron’s solution has really helped Stonewater in its strategy to digitalise internal processes. The cost-effective solution has allowed us to refocus resources on value-adding activities that can really make a difference to our customers!”
Matt Brombley
Head of Financial Services
Stonewater
The Kefron team has been professional, friendly, and helpful with their solutions to numerous queries during the initial implementation phase. Digitising repetitive tasks allows our team to focus on more value-adding activities.”
Janet Carter
Revenues Accounting Manager
Stonewater
Tony continues to provide answers to queries which arise due to changes resulting from schedule formats differing from the original layouts used to generate our templates. As the schedules are produced by numerous Local Authorities, we have no control over their format. Tony has a great focus on customer service and is extremely approachable.”
Janet Carter
Revenues Accounting Manager
Stonewater
Digitising Repetitive Tasks
Challenge
Stonewater receives approximately 140 housing benefit schedules per month. A large proportion of these documents were being received in a pdf or paper format and therefore were being processed manually via data entry by Stonewater’s employees.
This consisted of the manual input of hundreds of lines worth of data. This was a hugely time-consuming process. Due to the manual and repetitive nature of the task, it was open to human error and time delays resulting in incorrect data being entered into the Housing Management System which later would need to be corrected.
Solution
Through the use of Kefron’s Scanning and Capture Services, the company eliminated all manual entry data processing from their schedules.
Kefron has designed a template for each variation of a payment schedule. This allows Stonewater to drop the various payment schedules into Kefron’s secure FTP server and extract data automatically. Kefron’s solution can extract data from any lined document and the resulting data is via CSV file and uploaded to Stonewater’s own Housing Management System.
Outcome
By digitising repetitive tasks, Stonewater is now able to allow its staff to focus on more value-adding activities.
The enhanced data accuracy has further increased the efficiency and effectiveness of the process as time and resource is no longer required resolving data issues and inconsistencies. It has also provided an improved audit trail allowing Stonewater to ensure compliance with policies, procedures, and legislation in the way they process their housing benefit schedules.
Thanks to Kefron, Stonewater is assured that the information they process is up-to-date and accurate. It can be processed in a fast and efficient way whilst maintaining clear and transparent financial control.
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